Service Point FAQs

What do I need to run ServicePoint?
A broadband Internet connection, a browser and the security certificate.

What browser versions do I need to run ServicePoint?
The most recent version of Google Chrome, Microsoft Internet Explorer, Safari or Firefox.  Older versions may work but are not fully supported.

What are the different components of ServicePoint?
Please see ServicePoint’s Product Overview section for detailed information.

How soon can my agency/ organization implement ServicePoint?
Although technically the site can be available within 48 hours, the roll out date will depend on your policy and procedure readiness, how quickly we can configure the system, and any customizations and/or conversions you may have requested.  Users will also require training prior to gaining access to the system.

Does ServicePoint utilize Secure Socket Layers encryption to protect data transmitted to and from the user?
Yes. ServicePoint utilizes commercial-grade, 128-bit encryption by VeriSign, a recognized leader in Internet security products.

What are the system requirements for a user?
We recommend as a minimum a PC with a 2 Gigahertz or higher processor, 40GB hard drive, 512 MB RAM, and Microsoft Windows 2000 or XP.

Do the ServicePoint licensing fees cover my Internet access costs?
No. You must contract with a local or national ISP for your Internet access.

Will anyone else have access to my data?
Yes and no.  The data you input into the system is secured and cannot be accessed by users outside of the HMIS implementation.  Agencies that participate in HMIS share information as authorized by the client.

Who owns the data we put into ServicePoint?
You do.

What standard reports does ServicePoint generate?
HUD annual report, statistical reports, service transaction reports, referral reports, met/ unmet needs reports, cost of service reports, and more.

Can ServicePoint generate custom reports?
Yes. ServicePoint’s ReportWriter can query the most recent data in most database fields. Additionally, the Advanced Reporting Tool (ART) offers an array of intelligent reporting options.